Product Management

I've been in software product management for 15+ years and have trained and coached many PMs. These posts explain my product management philosophy, tips, tricks, and stories.

The 5 Types of Beta Testing Programs and Why 4 of Them Suck

We all know the supposed purpose of Beta testing programs: to get customers to actually use about-to-be-released software, in order to find and fix problems that would not have been found by internal-only testing. So why (why?!?!) do so many

Pros and Cons of Pre-Announcing Upcoming Features

In general, I advise against pre-announcing upcoming product features until you are so close to releasing it that you can practically taste it. But your circumstances might differ, so here are the The Cons: Reasons to NOT pre-announce upcoming features

Your Business Case: Go Big or Go Home

Product managers create business cases and business plans all the time. I've created and seen a bazillion of them in my day. Lots. But, alas, so many of them are weak. In particular, many use a device that

Why the unique selling proposition (USP) of every technical product sounds the same

Almost every time I read about a new B2B startup or product, I get a sense of déjà vu. Alas, it's not a glitch in the Matrix. It's because pretty much every product pitch sounds exactly

The High Cost of Product Line Complexity

A few weeks ago, I went to the pharmacy to purchase the most womanly of accoutrements. Yep, maxipads. Now, before you click away, be assured this post does have something important to say about product management. Please sit tight and

To Appliance or Not To Appliance

I’ve had a lot of conversations lately with product managers who are wrestling with the appliance question: Should they create a software-only product, or should they deliver an integrated hardware-plus-software appliance that contains all the underlying hardware and software

How to Become the World's Worst Product Manager in 9 Easy Steps

1. Don't visit customers. If customers want to talk to you, ask that instead they put their list of enhancement requests in an email or a spreadsheet. Take said list and cut/paste it into Jira. Don'

Warning signs that your new Product Management job is going to suck

Hey congrats! You landed a new product management job! But before you accept it, consider whether you really WANT this position. Here are some tell-tale warning signs that this new product management job is gonna suck. Warning Signs 1. Product

A Prototype for the Worst Positioning Statement Ever

In my last post, I mocked Crypto-Descriptions of companies and products [https://blog.sueraisty.com/product-positioning-statements-the-good-the-bad-and-the-ugly/].  Microsoft and Oracle were the targets of my crankiness. Anyway, inspired by the ensuing discussion [http://www.theheretech.com/2010/02/mardi-gras-marketing.html], I

Product Positioning Statements - The Good, The Bad, and the Ugly

I wish I could start a vendetta against the Marketing Cryptospeak that is so prevalent in the software industry. You know... those meaningless, boilerplate-ish, hyper-generic, jargon-oozing, designed-by-committee, ridiculously cryptic descriptions of what a product (or company) supposedly does? Those nonsense-filled

How product marketers are often like bad real estate agents

OK, true confessions. I lust after real estate. When it comes to gawking at beautiful homes and all the fantabulous things in them, I am totally into it. And when I go away for the weekend, I am prone to

GUEST POST: The Cranky Analyst Wants Everyone To Stop Yelling At Each Other

Today we have an excellent guest post from an anonymous IT Industry Analyst! I'm not naming names, but this person is from a firm that sounds kind of like Gardener or Forest Rangers or something similar. Enjoy this

A Parable on Stage 4 Product Proliferation

Once upon a time, long, long ago, TypicalEnterpriseSoftwareCompany had a simple little price list. It could be described in a paragraph. Buy our server and pay $XX,XXX per machine. Buy our companion client-side tool and pay $YYY per instance.

Win-Loss Analysis: Getting Customer Interviews Lined Up

OK, you know you have to do Win-Loss Analysis. It’s one of the best ways to make sure you correctly understand the market and its problems—upon which you based, well, everything. But unfortunately, it is very difficult to

Who Should Do Win-Loss Analysis?

At most companies, everyone agrees that Win-Loss Analysis is very important. After all, without understanding why you are winning deals and why you are losing, how are you to know what you’re doing right and what you need to

Customer Advisory Boards: More tips & tricks from readers

Earlier, I posted my thoughts on how to run an effective Customer Advisory Board [https://blog.sueraisty.com/on-customer-advisory-groups/] (also called Customer Advisory Groups, CAGs, or CABs). Many readers of my post then contributed their own thoughts and advice... very

On Customer Advisory Groups

Two questions from readers triggered this post: > "What is your opinion of the effectiveness of Client Advisory Groups, and do you think that PMs should organize and facilitate them?" and > "Assuming you have an existing